Customer Service Representative Hiring In Australia

Johns Lyng Group, a leader in Australia’s building and construction industry, is looking for an enthusiastic and driven Customer Service Representative to join our team in Bendigo. This is an exciting full-time opportunity for someone with a customer service background who enjoys a fast-paced, diverse environment. If you are confident, organised, and passionate about building positive relationships over the phone, we offer comprehensive training, a supportive team culture, and a clear path for career growth. This is your chance to grow your skills with a company built on 70 years of excellence.

Company Overview

Johns Lyng Group is one of Australia’s premier building and construction companies, with a formidable reputation for excellence, transparency, and honesty built over more than 70 years. We are a highly talented and growing organisation with diverse business units, known for our passion and commitment to our clients. Our team culture is welcoming and supportive, driven by core values of respect, integrity, courtesy, and honesty. By joining us, you become part of a respected leader that genuinely invests in its people and celebrates their success.

Key Responsibilities

As a Customer Service Representative, you will be the vital connection between our company and our valued clients. Your key duties will include:

• Handling inbound calls from a diverse range of customers and corporate clients with professionalism and care.
• Creating positive, personalised experiences by assisting with enquiries, providing solutions, and delivering service in line with our core values.
• Cultivating and maintaining strong client relationships through attentive and professional communication.
• Working proactively in a busy environment, managing your tasks effectively to ensure excellent service under pressure.
• Using your computer literacy to navigate systems and accurately record information.

Qualifications

We are looking for a candidate with a great attitude and a passion for service. You will bring:

• A proven background in customer service, with exceptional communication and interpersonal skills.
• A confident, professional manner and the ability to thrive and stay positive under pressure.
• Strong computer literacy and a proactive, organised approach to work.
• A genuine commitment to driving great experiences and a ‘can-do’ attitude.
• While not essential, exposure to office-based roles, previous call centre experience, or knowledge of the insurance/construction industry are all advantageous.

Benefits and Perks

At Johns Lyng Group, we believe in rewarding and supporting our team. You can expect:

• Receive full training from our dedicated team and enjoy ongoing support and mentorship from experienced managers.
• Real opportunities for future career progression within a large and growing national company.
•  Work with cutting-edge technology in a modern office as part of a passionate and welcoming team culture.
•  Access exclusive employee discounts on technology, cars, fashion, and leisure activities.
• Competitive Pay: Earn $18.00 per hour, based on experience.
• A permanent, full-time role with a company renowned for its stability and integrity.

How to Apply

If you are ready to shape the future of customer service with an industry leader, we encourage you to apply. Please note: A criminal background check will be conducted as part of our standard recruitment process. To submit your application for this Customer Service Representative role in Bendigo, please follow the ‘Apply Now’ instructions in the official listing. Embark on a rewarding new chapter with Johns Lyng Group. We look forward to hearing from you.