At Kerry Hotel Hong Kong, we’re looking for a Front Office Officer who embodies this belief. In this role, you’ll be the first and lasting impression for our guests, orchestrating their arrival and departure with a seamless blend of efficiency and genuine care. This is your opportunity to be at the vibrant heart of our luxury hotel, ensuring every guest discovers their own personal Shangri-La from the moment they step inside.
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Company Overview
Shangri-La is more than a name; it’s a promise of exceptional experiences. From our roots in Hong Kong, we’ve grown into a global family of distinctive brands, each dedicated to creating sanctuaries of hospitality and well-being. Kerry Hotel Hong Kong, part of this renowned group, stands out with its dynamic and contemporary spirit. We offer a unique luxury that is both sophisticated and relaxed, where our team is empowered to deliver authentic, personalized service. Joining us means becoming part of a legacy that celebrates connection, craftsmanship, and the art of making people feel truly valued.
Key Responsibilities
Your day will be dedicated to creating flawless guest journeys. Your key duties will include:
- Providing a gracious and professional welcome, handling every interaction with attentive warmth and a problem-solving mindset.
- Managing the full guest cycle with precision, from streamlined check-ins and check-outs to accurate cashiering functions.
- Building meaningful rapport with our guests, remembering their preferences to foster loyalty and encourage return visits.
- Collaborating closely with other departments to ensure guest requests are fulfilled promptly and to the highest standard.
- Taking initiative to address any guest feedback, turning potential challenges into opportunities to demonstrate our commitment to excellence.
- Supporting your Front Office team in daily operations and taking on additional tasks as guided by the management team.
Qualifications
We’re looking for a hospitality professional who finds joy in serving others. The right fit for our team will have:
- A Higher Diploma or degree in Hospitality Management or a related field.
- At least one year of hands-on experience in the Rooms Division of a large hotel, where you’ve honed your customer service skills.
- A natural talent for connecting with people, supported by strong organizational abilities to manage multiple priorities smoothly.
- A truly guest-oriented personality outgoing, self-motivated, and dedicated to creating positive experiences.
- Fluency in spoken English, Cantonese, and Putonghua to communicate effortlessly with our diverse clientele.
Benefits and Perks
At Kerry Hotel Hong Kong, your growth and well-being are integral to our success. We are committed to offering you:
- A career path that supports your personal ambitions, with structured learning programs and real opportunities for advancement into leadership roles.
- A comprehensive benefits package, including competitive remuneration, recognition awards, and exclusive colleague travel and stay privileges across our global portfolio.
- A competitive hourly rate $22.00
- A workplace culture built on inclusion and mutual respect, where diverse perspectives are celebrated, and everyone is empowered to thrive.
- The pride and stability that comes from being part of an award-winning, world-class hospitality group.
How to Apply
If you are ready to bring your passion for service to our distinguished team, we invite you to apply. Please submit your detailed resume for our consideration. We are an equal opportunity employer, and all applications will be treated with strict confidentiality, used solely for recruitment purposes.
While we thank all applicants for their interest, please understand that we will only be in touch with those selected for further discussion. We look forward to potentially welcoming you to our family.
