Field Service Technician Required In New Zealand

Reynolds Group, New Zealand’s leader in product integrity and identification, is seeking a Field Service Technician to be based in Auckland. In this hands-on role, you’ll be the technical expert installing and maintaining critical production-line equipment for some of the country’s biggest manufacturers. If you enjoy solving complex problems independently, building strong customer relationships, and want comprehensive training with a supportive team, this is an outstanding opportunity to grow your career.

Company Overview

Reynolds Group is New Zealand’s trusted leader in product integrity and identification, helping manufacturers across the food & beverage, timber, and industrial sectors deliver their products safely and reliably. We are passionate about technology, quality, and exceptional customer service. Our team is built on expertise and long-term relationships, and we are committed to investing in our people with top-tier training and support to ensure they succeed and help our customers thrive.

Key Responsibilities

As our Field Service Technician, you will be a vital mobile support for our clients’ operations. Your day-to-day responsibilities will include:

• Responding to on-site breakdowns, performing expert fault-finding, and conducting preventative maintenance to minimise customer downtime.
• Installing, commissioning, and calibrating a range of production-line equipment, including coding, labelling, and inspection systems.
• Providing clear training and support to customer operators and completing all service reports and timesheets with accuracy.
• Managing spare parts inventory in your company vehicle and participating in an on-call roster (approximately 1 week in 4).
• Working safely and professionally in various industrial and manufacturing environments, always representing Reynolds Group with expertise.

Qualifications

We are looking for a technician with the right foundation and a great attitude. The essentials are:

• A current EAS (Electrical Appliance Serviceperson) registration or a higher NZ-recognised electrical qualification.
• A full New Zealand driver’s licence.
• Strong troubleshooting and fault-finding skills, with the ability to read and follow technical manuals and schematics.
• Confident communication and customer-facing skills, with reliability and a strong safety focus.
• The ability to work effectively both independently and as part of our supportive, experienced team.
• While service experience with industrial or production equipment is beneficial, we are open to technicians early in their career—full training is provided.

Benefits and Perks

We support our technicians with everything needed for a rewarding career. You will receive:

• A competitive salary 20$ with additional on-call allowances and call-out fees.
• A fully-equipped company vehicle, fuel card, tools, laptop, and mobile phone.
• Comprehensive onboarding and ongoing technical training, including the potential for overseas training on specific equipment.
• The backing of a supportive, close-knit team with highly experienced, long-tenured technicians.
• A stable, technical field service role with clear development opportunities in a leading NZ company.

How to Apply

If you are an EAS-qualified technician ready for your next challenge, we encourage you to apply immediately. Shortlisting has begun, and this role may close early. If you meet the core requirements but don’t tick every single box, we still strongly encourage you to apply your attitude and potential are what matter most. Join Reynolds Group and build a future as a trusted technical expert.