Personal Assistants Required In Australia

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We are seeking a highly organised and compassionate Medical Receptionist and Personal Assistant to join our specialised orthopaedic practice. This is a central role where you will be the welcoming face and the efficient coordinator for our patients, supporting a dedicated surgeon in a small, collaborative team. If you are someone who takes pride in providing exceptional patient care and thrives in a detailed administrative environment, we would love to meet you.

Company Overview

Our practice is a single-surgeon orthopaedic clinic dedicated to delivering the highest standard of personalised care. We focus on helping patients recover from injury and return to full function. As a small, close-knit team, we foster a supportive and friendly working environment where every team member’s contribution is valued and professional growth is encouraged. We are led by a supportive surgeon who values efficiency, trust, and a genuine commitment to patient well-being.

Key Responsibilities

You will be the primary point of contact for our patients, managing a diverse range of administrative and care coordination tasks, including:

• Providing warm, professional care to patients in person, over the telephone, and via online channels.
• Managing the surgeon’s calendar by efficiently booking patient consultations and scheduling surgical procedures.
• Assisting with patient inquiries, directing medical questions appropriately, and supporting the surgeon in the patient triaging process.
• Handling all billing processes for consultations and surgery, including familiarity with Medicare item numbers.
• Preparing operating lists and coordinating surgical bookings with hospitals and other facilities.
• Performing essential office administration such as printing correspondence, ordering supplies, and maintaining organised systems.
• Working seamlessly with two other part-time administrative staff to share tasks and ensure smooth handovers.

Qualifications

The ideal candidate will be a reliable professional who embodies the following skills and attributes:

• Excellent interpersonal skills, a professional manner, and clear, compassionate communication abilities.
• Proven honesty, reliability, and flexibility with availability for the core schedule and occasional Saturday mornings or after-hours work.
• Strong attention to detail, innate efficiency, and the ability to work both independently and as a collaborative team player.
• The self-awareness to recognise one’s own limitations, admit mistakes, and ask for help when needed.
• Familiarity with medical terminology and Medicare billing processes.
• Strong general computer skills (Microsoft Office, email). Experience with medical software such as Clinic2Cloud or Genie is highly desirable but not essential for the right candidate.

 Benefits and Perks

Joining our practice offers more than just a job; it offers a meaningful role within a supportive community. Benefits include:

• A permanent, full-time position (Monday to Friday) within a stable and growing specialised practice.
• The unique opportunity to play a key part in patients’ healthcare journeys, helping them overcome injuries and regain their quality of life.
• A friendly, dynamic, and highly supportive working environment led by a caring surgeon.
• Practical support with on-site parking provided.
• $35 – $39.99 per hour
• Comprehensive backup and teamwork from other experienced receptionists and the surgeon.

How to Apply

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We are currently interviewing for a January start. If you are an efficient, caring, and trustworthy professional looking to contribute to a high-standard medical practice, please submit your resume and a cover letter outlining your suitability for this role.

Become an integral part of a team where your work directly supports positive patient outcomes. We look forward to receiving your application.