Airport Passenger Agent Wanted In Taiwan

International aviation is one of the most operationally demanding and genuinely exciting industries to work in, and EVA Airways, one of the world’s top-ranked international airlines, is currently hiring full-time Passenger Service Agents and Ramp Coordinators at their Seattle-Tacoma International Airport location at 17801 International Boulevard, SeaTac, Washington 98158. This is a full-time, in-person, night shift position paying from $3,875.00 per month covering a broad and operationally essential range of passenger service, counter operations, departure and arrival coordination, special assistance, flight documentation, ramp supervision, and inter-departmental coordination responsibilities across EVA Airways’ international flight operations at SeaTac. Experience related to the position is preferred but entry-level candidates are genuinely welcomed, making this an accessible and professionally exciting opportunity for motivated individuals who bring strong communication, customer service, organizational, and time management skills alongside Microsoft Office proficiency and legal United States work authorization without sponsorship. Weekend, holiday, and night shift availability is required for this role. With a starting pay of $3,875.00 per month, a comprehensive benefits package that includes fully employer-covered medical and dental insurance for employee, spouse, and children, vision coverage, a 401k with company match, a health savings account, life insurance, additional operational staff allowances, free and discounted flight tickets on EVA and more than 50 major airlines for employee and eligible family members, and a generous leave structure including ten vacation days to start, eight national holidays, two floating holidays, and fourteen days of combined paid sick and personal leave, this passenger service agent and ramp coordinator job at EVA Airways SeaTac Washington is a financially strong, travel-benefit-rich, and professionally meaningful airline operations opportunity for a customer-focused, operationally capable, and aviation-passionate individual who is legally authorized to work in the United States and ready to contribute to the flight operations of a globally recognized five-star international carrier from their very first shift.

Company Overview

EVA Airways is a five-star international airline headquartered in Taipei, Taiwan, and recognized as one of the world’s top ten airlines by SKYTRAX, ranking seventh globally in 2021 across a field that includes the most respected carriers in international aviation. Operating an extensive international route network from its Taiwan hub and serving passengers across Asia, North America, Europe, and beyond, EVA Airways has built its global reputation on the consistent delivery of premium cabin quality, operational reliability, and genuine passenger care across every flight and every ground service touchpoint. The EVA Airways America Head Office oversees ground operations across United States gateway airports and is committed to staffing its passenger service and ramp coordination functions with capable, customer-focused, and operationally reliable team members who reflect the service values and professional standards that have earned EVA Airways its five-star global ranking. EVA Airways is an Equal Opportunity Employer committed to building a diverse and inclusive team across all positions and locations within their American operations.

Key Responsibilities

Passenger Service and Customer Operations:

Assist passengers with general customer service inquiries, flight information, boarding procedures, check-in requirements, and all other passenger-facing service needs that arise during counter, departure, and arrival operations at Seattle-Tacoma International Airport, applying the genuine hospitality, patience, and service professionalism that a five-star international airline’s ground operations standard requires in every passenger interaction
Perform and coordinate all functions related to passenger processing at the check-in counter, departure gate, and arrival hall including check-in document verification, seat assignment, baggage acceptance and tagging, boarding pass issuance, gate boarding management, and arrival passenger facilitation in full compliance with EVA Airways’ operational procedures and applicable TSA and airport authority security requirements
Assist passengers experiencing misconnections, flight cancellations, or significant delays with rebooking options, accommodation coordination, meal voucher distribution, and all other applicable passenger care and recovery actions in accordance with EVA Airways’ irregular operations procedures and applicable passenger rights requirements
Meet embarking and disembarking passengers at the gate or aircraft door and provide attentive, personalized assistance to passengers who require special assistance including unaccompanied minors, passengers with reduced mobility, elderly travelers, and any other passengers who have requested or require additional support during the boarding or deplaning process

Flight Documentation and Ramp Coordination:

Complete all documentation required to clear aircraft upon arrival and departure including load sheets, passenger manifests, weight and balance documentation, dangerous goods declarations, and any other flight operational paperwork required by EVA Airways’ standard operating procedures and applicable aviation regulatory requirements for international flight operations at SeaTac
Prepare all flight operation related documentation accurately and on time throughout every shift, ensuring that all required records are completed, verified, and submitted to the appropriate internal and external parties before each departure deadline to support safe and on-time flight performance
Ensure the ramp area is clear and fully prepared for safe flight operations before every aircraft arrival, coordinating with ground handling service providers and airport authority personnel to confirm that all ramp safety requirements are met and that no hazards, unauthorized equipment, or personnel are present in the designated aircraft movement and parking areas
Supervise service providers engaged in ramp operation activities in accordance with airport authority requirements and EVA Airways’ standard ramp handling procedures, ensuring all ground handling activities including aircraft towing, fueling, catering, cleaning, baggage loading and unloading, and equipment positioning are conducted safely, efficiently, and in full compliance with applicable ramp safety and operational standards

Operational Coordination and Communication:

Coordinate with the airport authority regarding all flight operational handling requirements, permissions, slot management, gate assignments, and any other airport authority interactions required for the smooth and compliant operation of EVA Airways’ scheduled flights through Seattle-Tacoma International Airport
Coordinate with relevant departments within EVA Airways and with outside vendors to fulfill all operational tasks associated with each flight’s departure and arrival cycle, including liaison with the cargo operations team on cargo loading and safety documentation, communication with the catering supplier on meal delivery timing, and coordination with the cleaning and maintenance crews on aircraft turnaround readiness
Coordinate with the cargo operation team throughout the flight cycle to support flight safety and on-time departure performance, ensuring that cargo loading information, weight and balance data, and dangerous goods documentation are accurately communicated and reconciled between the passenger service and cargo operations functions before each departure
Follow all directions given by EVA Airways Company Management and Supervisors and assist in all areas as assigned throughout each shift, demonstrating the flexible, cooperative, and operationally responsive approach to airline ground operations work that a dynamic international flight schedule demands from every member of the passenger service and ramp coordination team

Security Compliance:

Comply with all TSA, airport authority, and EVA Airways security requirements without exception throughout every shift and every aspect of passenger service, ramp coordination, and flight documentation work performed at Seattle-Tacoma International Airport, actively contributing to the security-conscious operational culture that international airline ground operations at a major United States gateway airport requires from every credentialed team member

Qualifications

What EVA Airways is Looking For:

Good communication skills at the level required for clear, professional, and culturally sensitive interaction with international passengers, airport authority personnel, airline department colleagues, and outside service providers throughout every shift at SeaTac
Strong customer service skills with the genuine hospitality orientation, patience, and problem-solving ability required to assist international passengers across a wide range of service needs, irregular operations situations, and special assistance requirements with professionalism and personal care
Strong organizational and time management skills with the ability to manage multiple simultaneous operational tasks, documentation requirements, and coordination responsibilities across the departure and arrival cycle of an international flight operation under time pressure and with consistent accuracy
Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint at the level required for flight documentation preparation, operational reporting, and general administrative tasks associated with the passenger service and ramp coordination role
Must be legally authorized to work in the United States without sponsorship as EVA Airways is unable to provide employment visa sponsorship for this position
Genuine availability and commitment to working weekend, holiday, and night shifts as required by the EVA Airways SeaTac flight schedule, understanding that international airline operations run continuously across all days and hours and that consistent shift availability including nights, weekends, and holidays is a firm operational requirement for this position
Prior experience in airline passenger service, ramp coordination, airport operations, customer service in a travel or hospitality environment, or a related operational role is preferred and will strengthen any application, though entry-level candidates who demonstrate strong communication skills, genuine aviation interest, and the personal reliability and service orientation the role requires are genuinely welcomed and encouraged to apply
Must be able to obtain and maintain all required airport security credentials and access authorizations applicable to ramp and airside operations at Seattle-Tacoma International Airport

Work Details:

Employment type: Full-time, in-person
Pay: From $3,875.00 per month
Shift: Night shift with weekend and holiday availability required
Work location: 17801 International Boulevard, SeaTac, WA 98158
Position titles available: Passenger Service Agent and Ramp Coordinator

Benefits and Perks

EVA Airways offers one of the most genuinely compelling and travel-lifestyle-enhancing employee benefits packages available in airline ground operations employment in the United States, reflecting the five-star service values and genuine employee investment that have made EVA Airways one of the world’s most respected international carriers. Here is the full picture of what comes with this full-time position:

A starting monthly pay rate of $3,875.00 with additional operational staff allowances provided on top of the base monthly salary for eligible operations team members, providing a competitive and honestly structured total compensation foundation for a full-time night shift airline ground operations role at SeaTac
Comprehensive medical and dental insurance coverage plans extending to the employee, spouse, and children with no premium cost to the employee, representing one of the most financially meaningful employer-provided health benefits available in any ground operations role in the Seattle-Tacoma employment market
Vision coverage plan for the employee provided at no premium cost, completing a full medical, dental, and vision insurance package that EVA Airways funds entirely on behalf of their eligible operations staff
A 401k retirement savings plan with company matching contributions, providing a structured and employer-supported pathway to long-term financial security for eligible EVA Airways employees
A health savings account providing additional pre-tax healthcare expense management flexibility for eligible employees enrolled in qualifying health plan options
Life insurance coverage providing financial protection for eligible EVA Airways employees and their families throughout the employment period
Free and discounted flight tickets for the employee and eligible family members on EVA Airways and more than 50 major partner airlines, providing one of the most personally and lifestyle-enriching travel benefits available in any employment sector and an exceptional additional compensation value for aviation professionals and travel-passionate individuals who want to explore the world at minimal personal cost throughout their career
Ten vacation days per year from the start of employment with one additional vacation day earned for every year of service after the fifth year up to a maximum of twenty days, providing a growing and genuinely rewarding paid leave structure that recognizes and rewards long-term loyalty and contribution
Eight national holidays plus two floating holidays per year providing additional paid time off flexibility beyond the annual vacation entitlement
Fourteen days of combined paid sick and personal leave per year providing meaningful income protection and personal flexibility for health-related and personal needs throughout the employment year

How to Apply

EVA Airways is actively recruiting full-time Passenger Service Agents and Ramp Coordinators for their SeaTac operations and welcomes applications from customer-focused, operationally capable, and legally United States work-authorized individuals who are available for night shifts, weekends, and holidays and ready to contribute to the ground operations of a globally recognized five-star international airline at Seattle-Tacoma International Airport.

To apply, submit your resume through the active EVA Airways job listing and please specify the position you are applying for and your salary expectation clearly on your resume as requested by EVA Airways in their application instructions. Ensure your resume reflects your relevant passenger service, ramp operations, customer service, or airport operations experience if applicable, your Microsoft Office proficiency, your United States work authorization status without sponsorship requirement, and your genuine availability for night shift, weekend, and holiday scheduling at the SeaTac location.

EVA Airways is an Equal Opportunity Employer and all qualified applicants will receive full and fair consideration for employment without regard to any protected personal characteristic under applicable federal, state, or local law.

International aviation runs on the people who show up for every night shift, every holiday departure, and every irregular operations situation with the professionalism, the calm, and the genuine passenger care that a five-star airline’s reputation depends on at every ground touchpoint. Free flights on fifty airlines, fully covered family health insurance, and a career inside one of the world’s top ten carriers are waiting on the other side of your application. If you are legally authorized to work in the United States, available for nights, weekends, and holidays, and ready to bring your service skills and your operational reliability to an EVA Airways ground team at SeaTac that will value both from your very first shift, apply today and take your place in the crew.