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Are you a sharp, tech-savvy professional who thrives in a dynamic, fast-paced environment? Due to significant growth, we are looking for a motivated problem-solver with control room experience to join our advanced Command Centre team. This role goes beyond traditional monitoring; you’ll be at the heart of our security operations, using cutting-edge technology to proactively manage CCTV systems, troubleshoot issues, and ensure the safety of our clients. If you’re detail-oriented, calm under pressure, and ready for a role where every shift brings new challenges, we want to hear from you.
Company Overview
We are a leading provider of integrated security solutions, dedicated to protecting people, property, and assets through innovation and reliability. Our Command Centre is the technological nerve centre of our operations, where a passionate and dedicated team works around the clock to deliver exceptional service. We value integrity, initiative, and teamwork, fostering an environment where employees are supported to grow and excel in the security industry.
Key Responsibilities
As a key operator in our 24-7 Command Centre, you will be responsible for a diverse range of critical tasks, including:
- Actively monitoring live CCTV feeds and responding swiftly and appropriately to security breaches, alarms, and unauthorised activities.
- Accurately configuring and reviewing camera systems, setting up alert zones, and scheduling alarms to optimise surveillance coverage.
- Proactively troubleshooting and reporting offline cameras and system faults to maintain operational integrity.
- Managing and reporting data from automated systems, such as number plate recognition technology.
- Maintaining meticulous logs and reports of all incidents, actions taken, and communications in our digital diary system.
- Utilising radio, telephone, and access control systems to communicate effectively with on-site officers, clients, and emergency services when required.
- Following strict client protocols and company procedures to ensure consistent, high-quality service delivery.
Qualifications
To be successful in this role, you will need to demonstrate the following:
- A minimum of 12 months of previous experience in a control room or security operations centre environment.
- A current NSW Class 1E Security Licence is essential.
- The flexibility and willingness to work a rotating 24-7 roster across three daily shifts, including nights, weekends, and public holidays.
- Exceptional attention to detail and the ability to maintain focus over extended periods.
- Strong problem-solving skills and the capacity to implement solutions calmly under pressure.
- Excellent written and verbal communication skills, with a confident and professional phone manner.
- Proficiency with MS Office and the aptitude to quickly learn new proprietary software and systems.
- Full working rights in Australia and the ability to pass a comprehensive criminal history check.
Benefits and Perks
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We believe in rewarding our team for their crucial role. When you join us, you’ll enjoy:
- A competitive salary with penalty rates applicable for shift work.
- Comprehensive training on our advanced technology platforms and ongoing professional development.
- A supportive, collaborative team culture within a business that genuinely values and invests in its employees.
- The opportunity to work with industry-leading security technology and systems.
- A clear career pathway for growth within our expanding national operations.
- A competitive hourly wage, with a base pay range of $38,000 – $60,000 per year (pro-rated for part-time hours).
How to Apply
If you are a reliable professional who meets the criteria and is ready for a rewarding career in a high-tech security environment, please apply now. Submit your current resume and a brief cover letter outlining your suitability for the role via the online portal or to the designated hiring manager. Please note: Applications from agencies will not be accepted at this time. Vision Intelligence Master Security Licence 000107549We look forward to welcoming a new specialist to our dedicated Command Centre team.
This response is AI-generated, for reference only.
