Novotel Darwin CBD is seeking a dedicated Housekeeping Supervisor to lead and coordinate the housekeeping team. This role is essential in ensuring all guest rooms and public areas are maintained to the highest standards of cleanliness and hygiene. The ideal candidate will be organized, detail-oriented, and skilled at supervising a team while promoting efficiency and excellent guest service. This position offers the opportunity to make a direct impact on the guest experience in a fast-paced hotel environment.
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Company Overview
Novotel Darwin CBD is part of the ACCOR network, a globally recognized hotel group known for quality service and exceptional guest experiences. Located in the heart of Darwin, the hotel provides comfortable accommodations for both business and leisure travelers. The property values professionalism, teamwork, and staff development, offering a supportive environment where employees can grow in their hospitality careers.
Key Responsibilities
- Supervise and coordinate daily housekeeping activities to ensure high standards of cleanliness and hygiene.
- Inspect guest rooms and public areas for sanitation, presentation, and adherence to ACCOR standards.
- Develop cleaning schedules and allocate tasks based on occupancy and priorities.
- Provide training, guidance, and mentorship to housekeeping staff to enhance performance.
- Monitor and manage inventory of cleaning supplies, linen, and equipment, coordinating orders as needed.
- Address and resolve guest inquiries or complaints regarding housekeeping services professionally and promptly.
- Collaborate with front office and maintenance teams to ensure seamless operations.
- Implement and uphold health, safety, and hygiene protocols within the department.
- Conduct regular performance evaluations, providing constructive feedback and recognizing staff achievements.
Qualifications
- Previous experience in housekeeping, with at least 1–2 years in a supervisory role.
- Strong knowledge of cleaning techniques, equipment, and products.
- Excellent organizational and time management skills to manage multiple tasks efficiently.
- Ability to lead, motivate, and develop a diverse team.
- High attention to detail and commitment to delivering quality service.
- Strong communication and interpersonal skills for staff and guest interactions.
- Basic computer skills for scheduling and inventory management.
- Flexibility to work varying shifts, including weekends and holidays.
Benefits and Perks
Employees receive uniforms for convenience, access to ACCOR staff discounts across the hotel group, and the opportunity to work in a friendly and supportive environment. Hourly pay: $25 per hour The role offers a chance to be part of a growing hotel business where your leadership skills are valued, and professional development is encouraged. Staff enjoy a collaborative workplace culture with opportunities for learning and career advancement.
How to Apply
Interested candidates are encouraged to apply online through the Novotel Darwin CBD careers portal. Include your resume and a brief cover letter highlighting your supervisory experience and commitment to quality guest service. Join a professional housekeeping team and help ensure every guest enjoys a clean, comfortable, and welcoming stay.
